According to SurveyMonkey, 59% of US adults interested in using AI chatbots for shopping-related tasks would use the technology for product research.
Amazon has now released Q, a chatbot similar to ChatGPT. While the product is geared toward experts, the retailer is pioneering generative AI.
“We want everything that we’re looking for to instantaneously appear in front of us, and that’s obviously not possible,” said Insider Intelligence/eMarketer analyst Jeremy Goldman.
Generative AI will improve people’s search for things, bringing them closer to what they want.